Telemetry is a tool that automatically collects data from various sources such as Exec Stats, Remoting Log, Performance benchmarks, and others to measure performance.
How to use telemetry and report the problem?
Simply follow these steps:
1. Activate the telemetry - by clicking the "Collect Telemetry" button in the main navigation.
2. Do the slow activity.
IMPORTANT: When using telemetry, it is critical to measure one specific action at a time – for example:
-
"Opening and releasing a sales order"
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"Loading the store transactions navigator"
Please avoid capturing sessions with multiple actions. The correct process is:
Start telemetry → Perform the one slow action → Stop teletry
3. Stop the telemetry - by clicking the "Collect Telemetry" button again.
4. Create a performance ticket in our ticketing platform with the following mandatory information:
- ERP instance name
- Exact time
- User name
- Description of the user's action - make sure that in step 1 is measured only one specific action at a time. Describe to us what the action is with as many details as possible.
You can follow the guidelines outlined in steps 1 - 3 in the following topic - https://support.erp.net/hc/en-us/articles/360011687259.
This will not only clarify your description but also help us grasp the core of the problem, enabling us to fix it more promptly.
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